Only the latest review will count in the company's TrustScore. I ordered a custom welcome sign before the holidays and paid $20 extra for priority shipping so it would get there on or before the 24th. I should have started here, before making an order with this company! Valentine's Day . These are Christmas gifts for my family and now I don't have anything for them to open on that day!!!!! I specifically stated that the LOCATION of the logo was the problem. Since we are all socially distancing, I will … Create New Account . | Read 361-380 Reviews out of 470 Join the 480 people who’ve already reviewed Personalization Mall. STILL WAITING FOR MY PACKAGE, THEY SUCK WORST COMPANY EVER! Mistake was made on the canvas and they refuse to give me a refund. Your experience can help others make better choices. Hope someone reads this and takes heed. So i did. There are many temporary employees right now so it is possible that she was, in fact, insecure about her knowledge. The only options are FRONT or BACK.Here is their reply: "Thank you for your e-mail and photo. It was good. Loading cart contents... View Cart Checkout > Occasions. Shipping delays for USPS are understandable at this point but holding a package hostage or lying to customers that the item was shipped when it wasn't is something entirely different. Personalization Mall Reviews 229 • Slecht . I couldn't give these as gifts. I'm not sure how Trustpilot reviewers give them 2 stars out of 5.Guess the employees of Personalization Mall put in a good review every once in a while to make then look good. Your experience matters. 1. wow - I wish I would have seen all the terrible reviews on line! Would not order from them again. Don't waste your $ or your time with these folks. Reasons for BBB Rating. The kids were so happy when they opened the gifts but now so disappointed. I have written twice with zero response,this will be my third.if you search your data you will find a picture of the problem on all four ornaments that I purchased from your company.The very first letter is to far to the left,so it looks like orever. Clearly they don't give a crap about their products. Write A Review (It only takes 30 seconds!) DON'T ORDER FROM THIS COMPANY. We carefully select the best materials and test our products to ensure premium quality. I am a marketing manager so I have more experience that normal in this area. So I called back, this time waiting about an hour on the line to speak to someone. Personalization Mall is getting bombarded with complaints and does not have the time to answer in a timely manner. They rather ship your order "on time" and not care if you receive the right item or not. Now it’s well after Christmas and I have not received any email back. 842 check-ins. We are sorry to hear that you are not satisfied with your order. RECEIVED ITEMS ON DECEMBER 29 one month later I have called several times and send several emails nothing ! | Read 81-100 Reviews out of 272 PersonalizationMall is fast-paced with innovative technology and an overall fun atmosphere. Personalization Mall Reviews by Job Title. Most of the reviews were terrible, but some people were absolutely happy with their orders or a bad experience made right. I am now requesting a refund and filing a complaint with the BBB. I searched online & found Personalization Mall. I have written twice with zero response,this will be my third.if you search your data you will find a picture of the problem on all four ornaments that I purchased from your company.The very first letter is to far to the left,so it looks like orever. Personalization Mall sells the VERY WORST merchandise I have ever seen. Personalization Mall. I ordered early December, still never received my order. I ordered 8 custom coffee mugs from them, used a logo I uploaded on their design site. Personalization Mall ranks 49th among Gifts Other sites. Can't say enough bad things about this business. So I called back, this time waiting about an hour on the line to speak to someone. Personalization Mall Reviews. Start here; Order Status; 0 items . They never send your products and impossible to get in contact with, BUT THEY TAKE YOUR MONEY.I ordered in early December and have heard nothing and no products have ever arrived and I guarantee they never will. Is there a way to give negative stars? They do not fix the mistake without charging you full price for it. 16. Doesn't even deserve 1 star. Placed an order 12/5 and still have not received it. It was in December 12th or thereabouts. Their selection and prices are great. Everything is always about the money! It looked good so I placed the order. The way you view the proof is not representative of the item. Ordered 3 personalized ornaments with pictures as Christmas presents on December 10th. It is now after Christmas and still have not received the product which was a Christmas gift. Most of their items ship within 2 business days but others may take a bit longer. Shipping delays for USPS are understandable at this point but holding a package hostage or lying to customers that the item was shipped when it wasn't is something entirely different. Tell us about your experience with Personalization Mall: Your name: Your email address: » View 116 Deals for Personalization Mall « Reviews 393. © 2021 Trustpilot, Inc. All rights reserved. 2. I tried calling today and couldn’t get through. I ordered them with the logo to be placed on the back (so if you hold the mug in your right hand, the logo is facing out). Please never ever use this company for anything. Shame on me! Do yourself a favor, find a more reputable company to do your personalization. "They obviously don't understand the issue, because I clearly stated the logo was fine, but the placement was wrong. Received them on January 5th. Business Details. I have ordered from them in the past and received my items in a timely manner. Filter by: Filter by: Deborah Kaplan 1 review. The overall rating of the company is 2.1 and consumers are mostly dissatisfied.. Closed Now. 2020 Christmas Ornament Store Reviews. 4.6. Personalization Mall Overview. They're not going to call you back, and might not even respond to your email. What the?? The first item came in wrong 10 days before Christmas. Reviews from Personalization Mall employees about Personalization Mall culture, salaries, benefits, work-life balance, management, job security, and more. Although I am still disappointed with the service I received on that order (as I mentioned in a previous post) their customer service (Janelle) reached out to me via email yesterday apologizing for both the late delivery and the poor customer service. Can't say enough bad things about this business. Want to know more about working here? Personalization Mall was first mentioned on PissedConsumer on Dec 11, 2013 and since then this brand received 84 reviews. President's kind of brilliant, yet completely down … | Read 141-160 Reviews out of 480 I am writing this review to commend Personalization Mall for its efforts in trying to amend for their previous lack of customer service and the late arrival of my item that was purchased as a Christmas gift on 12/8/2020. Personalization Mall Reviews by Location. While their merchandise is cute, the aggravation isn't worth it. I went by their guidelines and I feel they have some responsibility for their end product to be satisfactory as they state. See what employees say it's like to work at PersonalizationMall.com. By Lora K. (Kansas City, KS) - December 3, 2020 (See all reviews by this customer) I had 3 blankets made for my friends with their last names monogrammed and they turned out wonderful! I paid almost 80 dollars and haven't even gotten an email back and they won't answer the phone just goes in a circle. I’m now shopping for a reputable business to purchase from. The Design Your Own items are not modified in any way. Personalization Mall Reviews by Location. DON'T ORDER FROM THIS COMPANY. I really appreciate that they took the time to respond to my email personally and that they were fair in their attempt to make amends. Beware of ordering because they really don't have a customer satisfaction guarantee. BEWARE!!! The products are all made in China and over priced to you the consumer. 2016-03-01. false. BEWARE!!! Personalization Mall donated goods to Lansing Food Pantry to help those in need … Ordered Christmas ornaments on 12/3 and it is after Christmas and they still haven't arrived yet. Overall rating. Contact Personalization Mall customer service. I do not understand for the life of me why any of you people purchased from this company! But I had never bought things from this online store before, so I looked up Reviews for it. Create New Account. Report scams Check Trust Mamma! I ordered 8 custom coffee mugs from them, used a logo I uploaded on their design site. Join the 480 people who’ve already reviewed Personalization Mall. | Read 81-100 Reviews out of 272 Give a gift with a uniquely personal touch from Personalization Mall. Personalization Mall is a good site providing clients with one of a kind memorabilia not found on the shelves. Received them on January 5th. What good is a proof if it's not representative of the product? They do not fix the mistake without charging you full price for it. I wish I had read the reviews before ordering. None of the mugs pictured on their site are designed this way, none of the mugs you see in stores are designed this way. Nobody. Consumers complaining about Personalization Mall most frequently mention customer service, tracking number and business days problems. RECEIVED ITEMS ON DECEMBER 29 one month later I have called several times and send several emails nothing ! They have nothing of value in their line. I searched online & found Personalization Mall. I ordered early December, still never received my order. We carefully select the best materials and test our products to ensure premium quality. About. At PersonalizationMall.com, we want to make it easy to give thoughtful personalized gifts. I ordered 2 gifts for Christmas guaranteed to be here on time. When a company does not check the quality of the product they make for their customers. Anyway I took a chance. I found ornaments that had the look & feel of what I wanted. Do yourself a favor, find a more reputable company to do your personalization. Personalization Mall Blanket reviews: My code can’t work. Sent various emails -no responses. As I said in my previous review....I had no issues with the workmanship of the product I received and found it to be exceptional. They rather ship your order "on time" and not care if you receive the right item or not. Reviews from Personalization Mall employees about Personalization Mall culture, salaries, benefits, work-life balance, management, job security, and more. Did you NOT check their FB page and see how they do NOT respond. Please replace or refund at this time.Donna Oliver904-579-44071693 Bartlett ave Orange Park, Florida 32073. It was in December 12th or thereabouts. They DON'T care about the meaning of the gift/purchase. Doesn't even deserve 1 star. 232 people follow this. Geeze! I spent $147.00 and my offer was a 20% discount on a future purchase. Create custom engraved, embroidered, and printed gifts for any occasion without paying a premium–personalization … Not Now. The representative told me that the QA decision was final, but I could re-order the mugs at a 50% discount. Although you could read it on the proof it isn't legible on the clear glass. Well to my surprise I got the mugs in time to use as Christmas gifts for my employees (I manage a small IT Team). Customer Reviews are not used in the calculation of BBB Rating. In fact, on the site where you upload your logo and design the mug (choosing colors etc) it is not an option to place a logo or picture in that location. Sent various emails -no responses. Absolutely do NOT order from this company. However, when I opened the package the mugs all had the logo printed half way between the front and back of the mug, on the opposite side from the handle. Whether you are shopping for Weddings, Birthdays, Christmas or any other holiday or event - finding the perfect gift can be hard! © 2021 Trustpilot, Inc. All rights reserved. Customer Reviews are not used in the calculation of BBB Rating. I couldn't be happier with them. I've been waiting over a month for a towel to be shipped. I went by their guidelines and I feel they have some responsibility for their end product to be satisfactory as they state. Personalization Mall Reviews 254 • Poor . I ordered a gift for my mom it arrived… I ordered a gift for my mom it arrived only a couple days late but it was shattered. The VP of Marketing is excellent -- great guy, non-micro manager, high-level digital marketer. Write a review. 5. I was told by a customer service representative on Tuesday, December 16 that they were having trouble with Pitney Bowes and they can reorder the gifts, but they would not be delivered in time before Thursday, December 17 for my son's Christmas gifts and I was … STAY AWAY!!!! 36 reviews for PersonalizationMall, rated 1.00 stars. I ordered 9 Crystal ornaments for party favors. What a WASTE of $30!!! Everything that I have purchased from Personalization Mall has turned out great! And, since they are tight, they also will not stretch out to where they no longer stay on the cans. Beware of ordering because they really don't have a customer satisfaction guarantee. What a fraud and scam. I ordered 2 gifts for Christmas guaranteed to be here on time. Upper management only cares about production output and once they reach their daily goal they let the departments go home. No pay raises for salaried employees. How many stars would you give Personalization Mall? 393 Reviews | 2.0 Rating Visit Site Reviews Reviews Deals Deals Coupons Coupons Trust Score Trust Questions & Answers Q&A. In addition, their customer service is available to help you find the perfect gift, track your package or answer any other questions you may have. No star review would be too much.BUYER BEWARE this website and company is a money scam. I found ornaments that had the look & feel of what I wanted. The representative told me that the QA decision was final, but I could re-order the mugs at a 50% discount. Personalization Mall will not be getting any more of my business EVER! How many stars would you give Personalization Mall? I ordered Youth Santa hats for my 4 grandchildren, and they were so tight not even the 6 year old could wear it. Canned response by email. RUN far away. STAY AWAY!!!! All Personalization Mall products are meant to last. I do not understand for the life of me why any of you people purchased from this company! Check personalizationmall.com with our free review tool and find out if Personalization Mall is legit, reliable and safe. I'm not sure how Trustpilot reviewers give them 2 stars out of 5.Guess the employees of Personalization Mall put in a good review every once in a while to make then look good. Nobody. Our community is ready to answer. Share your voice on ResellerRatings.com Your experience can help others make better choices. And to add to it, my tracking number doesn't work. Filter by: Filter by: Deborah Kaplan 1 review. 4.6 out of 5 stars. 12. I should have started here, before making an order with this company! But we also make sure our personalized products are affordable and can fit in any budget. On hold for 1 hour- never got to talk to anyone. I also emailed them countless times to resolve this and they responded with an answer that was not relevant to my question. Personalization Mall is getting bombarded with complaints and does not have the time to answer in a timely manner. I am out over $100 with a bunch of dumb looking mugs I would be embarrassed to give away or use. Is there a way to give negative stars? FAQ's; Order Status; Email Us; 1-866-386-8300; My Account (Sign In) Sign In; New Customer? 2. Join the 470 people who’ve already reviewed Personalization Mall. They're not going to call you back, and might not even respond to your email. They don't stand behind their products. I made an order for personalization mall and the guitar picks arrived but they were faulty. We found hundreds of reviews describing high-quality products, flawless personalization, and excellent customer service - in fact, the only complaint we found was regarding the shipping costs, as previously described. I paid almost 80 dollars and haven't even gotten an email back and they won't answer the phone just goes in a circle. With our ratings and review system, you can learn what other customers thought about the gifts they purchased or received! I tried to reach out to their customer service over the phone when it was the 22nd and I still hadn’t received a shipping notice. www.personalization mall.com. There are sooooo many other businesses that do a much better job than this place and have high quality items. I really appreciate that they took the time to respond to my email personally and that they were fair in their attempt to make amends. Did you NOT see all the negative reviews?? Beware!!! Will not buy from them again. The only options are FRONT or BACK.Here is their reply: "Thank you for your e-mail and photo. The products are all made in China and over priced to you the consumer. Read real customer ratings and reviews or write your own. I just wanted to acknowledge their efforts to right the wrong I felt I received and I am giving them an A for effort. Log In. Smudges, chips, spelling....whatever the case may be! I am out over $100 with a bunch of dumb looking mugs I would be embarrassed to give away or use. The package never made it from Pitney Bowes to USPS. No star review would be too much.BUYER BEWARE this website and company is a money scam. Read real customer ratings and reviews or write your own. STILL WAITING FOR MY PACKAGE, THEY SUCK WORST COMPANY EVER! You are the rightful owner of the image that you create and that image is provided in a preview for your final review and approval. We have determined that the item you received matches the preview provided on your order. Reviews from Personalization Mall employees about Personalization Mall culture, salaries, benefits, work-life balance, management, job security, and more. PersonalizationMall is passionate about Charities and our Customers. Buyer Beware. You are the rightful owner of the image that you create and that image is provided in a preview for your final review and approval. Personalization Mall | Life, Personalized. ?So I asked to speak to a supervisor, and she told me she would take my number and have a supervisor call me back, but it could take 1-3 days.It has now been 9 days with no call back.Stay away from this company. Write a review Write a review Reviews 254 Write a review. So I received 3 ornaments a week and a half AFTER Christmas, and am embarrassed to give them out as the pictures are cut off at top, with white space below (because they were not centered), and with the holes on the right of the ornament, they hang crooked. Did you NOT check their FB page and see how they do NOT respond. Community. Mine was a personalized name stamp, that came smudged..I had a stroke and though I’m learning to write left-handed, it’s not pretty. Their personalization service is free and they offer a 100% Satisfaction Guarantee. 3. First time ordering from this company and it has been a bad experience. Recent recommendations regarding this business are as follows: "Do not order from Personalization Mall if … Join the 272 people who’ve already contributed. Personalization Mall donated goods to Lansing Food Pantry to help those in need … I saw the layout and approved the font but when I received the pieces the script was not legible. Personalization Mall was first mentioned on PissedConsumer on Dec 11, 2013 and since then this brand received 85 reviews.. Personalization Mall ranks 368 of 3108 in E-commerce category. Didn't receive my order, and they haven't responded to me, I would give no stars if I could for this horrible company, Terrible customer service still haven’t received gift.

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