The only way I have been able to fix this is to either remove and add the hub back or sometimes I have been lucky with rebooting the hub. Download the Philips Hue Bluetooth App a)If you do not have a Hue account, you will be required to create one. The second light means it is successfully connected to a network. I can turn off and on and change light level but not color change?? HUE 2 accessories and LED strips are not compatible with our HUE+, Smart Device, or N7 Z370 motherboard, you must instead use the NZXT HUE 2. If you can confirm the SATA power connectors are all functional, then you likely need a replacement Smart Device. But the moment the downloads were finished, the Hue system would return back to normal. Firstly, take your Philips Hue lights, connect them and turn them on. Check if all the strips are properly aligned. If you've never tried Philips Hue lights, you'll be happy to know that it's not very complicated to get started. June 2018 edited June 2018 in Devices. Once you have done this the Philips Hue bridge will be able to discover and connect to them. I have a bloom light that was working and now it is stuck on blue and only turns off and on? Last night I noticed that Alexa can’t control my Philips Hue lights by scene or group. Go to the Philips Hue mobile app and confirm you're able to control your lights via the Philips Hue mobile application. Seems all the Hue bulbs are not changing color, I also have the BR#) bulbs that are not changing color also? Sometimes a device will respond from the manufacturer's app when not responding from the Home app. Repeat this for all the strips. Change the channel and make sure your lights are on while doing this. The same thing happens if you ask her to turn them off. I got a new A19 bulb and it will not change color? These are the main reasons as to why your Hue light bulb is not responding. Tap on Help icon (question mark) on top right corner. Home › Forums › Hue Forum › Hue motion sensor issues Search for: If the strips are the issue, please let the customer service team know how many strips are defective. If your Philips Hue light bulbs are still not listed under “Devices” then follow these steps to relink your account. Hi All, I’ve got a number of Phillips Hue bulbs in my house, connected directly to the Smartthings hub. Help Make sure to have only LED strips OR RGB fans connected on each LED channel. Google Home has become one of the main gadgets in today’s world. The fourth light shows that the Hue app has control of the lights. Search for the bulb again, or use it’s unique number on the side of the bulb to add it again manually. The most apparent issue you may face with your Philips Hue lighting system (or any HomeKit-related product) is that they stop working from the Home app. Also where can i purchase more of these LED strips? Try the following troubleshooting tips to resolve the issue. 2. I've been through the forums and it seems like they are temporary fixes. The one big issue with Philips Hue that users have been dealing with for years is bulbs automatically turning back on after a power outage, even if their previous state had them turned off. The more Hue lights you have, the bigger your network is and the more routes a bulb can take to the Hue Bridge. The hue lighting system is the smart choice for those who are looking forward to pairing it up with the Google voice assistant. Question : Previously we had our Philips HUE lights setup suing Bluetooth, but now we have bought ourselves a Philips HUE Bridge since we want to be able to set some wake-up, sleep and out-of-home routines on our HUE lights. If you would like a new molex cable, please contact our Customer Support Team. Community Playground. The lights respond well in the Philips Hue Bluetooth App, but not so well in the Google Home App with the Google Assistant. Install your Hue Bluetooth-controlled smart light bulb(s) and turn on the power source (light switch). If the network configuration is wrong, that can cause a lot of problems with the Philips Hue. Bulbs must be within 40 to 60 feet of the bridge. I checked the Alexa app today and it says all my Philips Hue scenes and devices (basically the “Philips Lighting” skill) are “unresponsive”. The fourth light shows that the Hue app has control of the lights. The serial number is printed on the bottom part of the hue bulb. Telegram: What Are Voice Chats and How to Use Them, Zoom: How to Prevent Someone From Remotely Controlling Applications via Screen Sharing, Android: How to Make Your Number Private or Not, Zoom: How to Change Your Audio Output Device and Volume. Reset the dimmer with the setup button in the back (hold 15 seconds), then reset bulbs by holding the dimmer close and holding down the ON and OFF buttons simultaneously until bulb flashes. The Osram lights are all working correctly?? Troubleshooting Hue Lightbulb Not responding. 50% of the time, it says the bridge and hue are not responding. HUE lights not responding properly (Homeykit) Hannes85 Member. Hello I just got the Philip hue, and I love it. The first light means the bridge is receiving power. You can turn on or off the lights from the main to see whether the lights are working fine or not. There are various reasons as to why a Hue Lightbulb may not be responding, as discussed above. During such activity, the Hue dimmer switches would respond intermittently, or not even at all, and the Home app (HomeKit) on my iPhone listed some of the Hue lights with a “No response” status. The Hue light is now added. This is because you can easily pair and set up the Hue Lights with the Google Home system.. If you have only one light that won’t respond, it could be the result of a couple of issues. If you need assistance with additional troubleshooting or have any further questions, please contact our, Hue+ LED Strips Not Recognized/Not Lighting up Properly. Posted on 31-01-2020 by MacManus.nl. Hi All, I’ve got a number of Phillips Hue bulbs in my house, connected directly to the Smartthings hub. When I asked Alexa (built in to a Sonos One) to turn on some hue lights (example; Alexa, turn on kitchen lights) she says “sorry, kitchen is not responding” but then the lights will turn on anyway. If any of the light does not light, then you need to reconnect the bridge again. All of a sudden our Vera won’t control our Hue lights. The more Hue lights you have, the bigger your network is and the more routes a bulb can take to the Hue Bridge. Siri Not Working. Philips Hue lights are some of the most popular smart home accessories that you can buy, and while they’re really useful and work great most of the time, users can still have problems with them. Fixing Unreachable Hue Lights The very first thing we recommend doing if a light is unreachable is to delete the bulb from the room in the Philips Hue App. Make sure your hue bridge is connected directly to your router and bypass any switches. I purchased a Hue kit three weeks ago and linked it to HomeKit. Can I control more than one hue + in my system and how can I designate which hue + is what? Try using a different connection cable to connect the strips to the HUE+. Occasionally a Philips Hue light switch loses its synch and stops working. You can contact the Customer Support Team for a replacement controller. Enter serial number of the hue bulb you’re trying to connect. Can anyone help? Be sure that the SATA power is properly connected as it is what provides power to the LED strips. This number can be smaller with interference from walls and other wireless devices. When adding your Hue lights they may not be reachable by the bridge as they are too far away, however once added they can sometimes work fine. fixed : Philips HUE lights not responding after upgrading to HUE Bridge. Any suggestions? You cannot connect both LED strips and RGB fans on the same channel. As with the Amazon Echo integration, you don't get all of the scheduling, geolocation and colour cycling options you get with an actual Hue Bridge, though it's still a neat way of adding Hue lights if you've already got a Trådfri system set up — it saves you having to plug two hubs into your router. however.. if there is one thing that I hate it is something not working (consistently). By default, all Philips Hue starter kits contain a Philips Hue bridge. She also takes a long time to think about it before saying they’re not responding. Check and see if the strip appears in CAM and the LEDs can be controlled. First, check the Philips Hue app to see if you have any lights that are listed as Unreachable. Check the switch Sometimes after you set up HomeKit, Siri will just stop working randomly. Here's a quick fix. All of my Hue Motion Sensors would also stop responding. The lights themselves will almost certainly work manually; if they don’t, the bulb probably needs to be replaced. Make sure that your hue bridge lights are solid and not flashing. If a Hue bulb is unresponsive, look for flashing lights on the Hue hub and restart it if needed. Over the past three weeks, I have been adding Hue devices such as lamps, dimmer switches and smart plugs. Think of the bridge as a sort of control center for your Hue lights. How to Connect and Reconnect Hue bulbs Philips Hue bulbs have a few requirements to get them connected to your bridge. Can I add more than 4 strips of LED’s to my hue +? The molex cable is what powers the light on the strips. B) Set up Alexa for Bluetooth-controlled smart lights 1. If you're troubleshooting your smart lighting setup, a manual reset of each bulb might be in order -- and all it takes is a few flicks of the switch. Ry Crist March 13, 2015 1:04 p.m. PT I checked the Alexa app today and it says all my Philips Hue scenes and devices (basically the “Philips Lighting” skill) are “unresponsive”. Your Philips Hue system will work when you are not connected to your home network, but because the information has to go from your phone, to the Internet, back to your home network, and finally to your Hue bridge which controls the lights, the response times are noticeable. However I'm having major problems with the Home app. Here's a quick fix. Check that you are using only NZXT LED strips or AER RGB fans. To do this, exit out of CAM and unplug all the strips from the HUE+. If you find that bulbs furthest from the Hue Bridge aren’t working… Check if all the strips are properly aligned. Connecting your Hue Bridge to your network. Your Philips Hue system will work when you are not connected to your home network, but because the information has to go from your phone, to the Internet, back to your home network, and finally to your Hue bridge which controls the lights, the response times are noticeable. About 90% of Hue Light issues occur because someone manually shut a light switch off. Philps hue suddenly not responding. When I … In order to troubleshoot connections with your hue bridge, there are a few things we check first. Make sure that the molex is properly connected. I can use the names of the individual bulbs, but nothing else. General Discussions. Bridge Too Far Away From bulbs Depending on which lights are not showing, you either have an issue with your power, internet connection or bulb communication. Privacy, Troubleshooting Sublime Text Not Responding, Troubleshooting S-Pen When Not Connecting, Troubleshooting XPS Documents Not Opening, Installing and Troubleshooting DataCamp App, Troubleshooting Microsoft Surface Earbuds. 3. … HUE 2 accessories and LED strips are not compatible with our HUE+, Smart Device, or N7 Z370 motherboard, you must instead use the NZXT HUE 2. Your email address will not be published. I'd hate to constantly go through the steps above because this problem occurs 3-4 times a week. 2. If you Hue bridge says it cannot find the lights try setting them up closer to the bridge just to get them connected. Takes a long time to think about it before saying they’re not responding to Google has. The third light shows that your bridge by clicking the ‘ I ’ my smart Device is not after. Hue dimmer without a bridge to reset bulbs number of the bridge as a sort of control center for Hue! 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