Hi Joe, I had a similar experience with a Tandem pump and I found that an entire lot of infusion sets needed to be replaced. And the good news is that T1 Tactical make holsters for most pumps … Well from my stand point as a T1 it's pretty important that the equipment I wear works. It is intended for single patient use in patients at least six-years-old. So I either have to remember to turn on volume at night and turn them off in the morning, or have the stupid thing beeping all day. The device is up to 38% smaller than other insulin pumps and has a watertight aluminium case and shatter-resistant colour touch screen interface. Review #2301930 is a subjective opinion of poster. The company is supposed to be on the cutting edge of insulin pump therapy with many perks that other pump companies do not have (i.e., updates for the pump as opposed to buying a new one, friendlier screen viewing, no calibrating with the CGM). I have tried the Autosoft 90, the TruSteel, and am now using the VariSoft. However it is also part of life with pumps that there is no perfect option, they all have benefits and drawbacks and so finding the right set up for each individual is important. Before I ran out of supplies, I began to look for a company that would take Medicare and my secondary insurance in MarchG. These pumps fail to work or to work properly. Review #2158403 is a subjective opinion of poster. I called and threatened to make my primary insurance (medicare) know they have been paying large sums of $ for refurbished pumps (at least twice the cost of a new one) and to file with the Attorney General in my state. ", "Do your research before making a purchase or agreeing to a type of insulin pump.". But I’ve never hd any issues with security (in airports, government buildings, and lock down facilities). I just switched to a T slim pump and the dexcom g5. Tandem has replaced by pump 3 times now. I was diagnosed in 1963 with type 1 diabetes. I like the touchscreen and the “modern” look of the pump. After 2 months, I am mostly happy with the pump. So advanced. 2nd you may need to change insulin sensitivity with Dr approval, I did mine on my own, but I am a medical professional. I have tried to order from so many companies and so many do not take Medicare! To my knowledge (having been using pumps of different brands for 15 years) the tube gets filled when you prime and stays in the tube as the next push of insulin from the pump now feeds to the filled canola. I began using a T-slim X2 in January because I am getting close to Medicare age and I learned the sensors for the Medtronic pumps are not covered. Review #2189290 is a subjective opinion of poster. I have had a couple of patients experience problems with an entire lot of infusion sets. It was suggested that I try a new cartridge when I got home. Review #2106218 is a subjective opinion of poster. I have been a Type 1 diabetic for almost 50 years. You can give our office a call to schedule a consultation. While these seem minor issue, they are annoying when you want to just bolus or look at your pump. Hi all! Thanks for sharing your experience William, True that 90 degree sets are very particular about getting the right angle for insertion. I fully agree with Payton’s comments above…Tandem is awful! I had issues as an Apidra user and had concerns about inconsistent basal delivery and worsening control. Though the design was largely a space saving measure in an effort to make a smaller pump, it is cumbersome and error prone to use. Nightmare!!!!!!! The Tandem t:slim pump is reviewed by type 1 D-blogger and insurance agent Sarah Kaye — and gives it high marks, despite a slow site change process. Having pumped for 12 years with no such alarms, I knew that they were false and related to the pump not my infusion sets. More importantly, it is nearly impossible for me to attach / detach the infusion set. It’s hard to believe that I’ve only been using my t:slim for two months, because it already feels like much, much longer. For me, that’s a problem as I live in a very cold environment and sometimes find the pump dangling against my leg when I finish the walk from my car to my office. T Slim Pump Reviews . No products in the cart. Has anyone who’s experienced this problem been able to solve it? But whether you could get the Omnipod and Dash controller would depend on insurance coverage. Furthermore, I have higher blood sugars using a the Tandem than I did using Medtronic products. A little pat on the back goes a long way, tell him i said Thanks. Contact Tandem Diabetes Care Customer Service. From shop HeppleChicks. I recommend reaching out to Tandem regarding the cord you’re using or possibly the pump itself being slow to charge. I didn't do my own research. While I understand that it is “state of the art” technology and that it is a very good pump, the cartridge and infusion change process is LONG and I find that I am still referring to the chart sheets to be sure that I do every step ( there are A LOT of steps ) properly. Please don't bother with Tandem Medtronic was way better and i will be replacing this hunk of Crap with a Medtronic pump. From shop InsulinPumpBands. It’s the next-generation touchscreen pump from Tandem. (subject to local prescribing) It received its CE Mark in April 2018. Warning to consumers and health insurances Replacement Pumps are all refurbished and have technical problems that could result in loss of insulin delivery. Thanks. this might make it easier to wear, and getting the right tension on the metal clip is a pain (It was their way of fixing the ever snapping medtronic plastic clip) Finding the right infusion set for oyu is key to good management with a pump so hopefully it has worked out well. This pump is a nightmare for me. Thanks! My frustration is that the sets are always blamed. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. May 30 he said he had to talk to his boss and His bosses boss had to talk to the engineers and he said that you've had problems with this pump and they've been trying to fix them. It’s AWFUL !!!! It will shut off basal delivery in two cases: When you go below 70 mg/dL, or when its predictive algorithm suspects you’ll go below 80 mg/dL within the next 30 minutes. Whether you’re a person living with diabetes, a relative or caregiver, or a healthcare provider, we make it simple to explore the t:slim X2 Pump’s features on your mobile device. 4.5 out of 5 stars (425) 425 reviews $ 23.95. I am really unhappy and not doing well. T Slim Insulin Pump.. ", "Report to Better Business Bureau. Now my pump has failed me as of Friday, May 29th which I called and was told he'd get back to me in an hour and 18 hours later I heard from him but in the meantime my pump had a screen I've never seen, so I called the technical line again. My pump takes at least an hour to charge from 20%. I am comfortable navigating through the menus and have learned a few shortcuts. We got to see the Tandem t:slim X2 up close and look forward to more user reviews to see if it is as great as it seems! Wow really! CA$ 28.00. The Tandem rep had one option, she could have told me I could get next day from Dexcom. Since then she’s managed her diabetes with multiple daily injections, the Disetronic H-Tron+ (which has since been discontinued), the OmniPod, the Animas Ping, the Medtronic Revel, and now, the t:slim. 2 Likes. If I could have reordered a Revel I would have. Three random screen touches deactivates the screen and locks the pump for safety. EASY TO USE. Please take this into account when deciding which device to get. The charge time is very close to one full hour, which means that (unless you feel comfortable just not having insulin for an hour), you are LITERALLY attached to an outlet and can’t move around (which frequently drives me to actual tears, as it makes me feel like a cyborg rather than an accomplished Diabetic with choices). Why?? Earlier this year, my doctor again recommended a different brand of insulin pump…the Tandem t:slim x2. Just started on the Tslim x2 two weeks ago. Review #2003968 is a subjective opinion of poster. I have reached out to Tandem, no help there. The t-slim Insulin pump by Tandem Diabetes Care offers subcutaneous (under the skin) insulin treatment for the management of diabetes. I would strongly recommend to any individual with diabetes (especially long-term diabetes w/complications) not to get an insulin pump from Tandem. From shop PumpCases. Can anyone offer some helpful advice?? Customer service is a joke!!!! The issue was (of course) the Dexcom transmitter and she ordered a new transmitter and sensor from Dexcom. We would very much like to help you through some of your struggles. The results are fantastic I would never go back to medtronic… The technology is worlds ahead. Thanks for all your comments. Hi Katie, I hate that you are having this struggle, because it is so common and diabetes tech manufacturers just are not listening! talk to someone who develops this product. SPIbelt Adult Diabetic Belt, No-Bounce Discreet T1D Medical Belt, Hole for Insulin Pump, EpiPen or Other Medical Devices, Made in USA for Men and Women, Adjustable … The beauty of the t:slim X2™ insulin pump is that it is up to 38% smaller than other pumps, 1 yet it can hold a surprisingly large amount of insulin (up to 300 units). I had used Medtronic pumps for twelve years, and it was time to upgrade. I use a Tandem T slim insulin pump for my Type 1 diabetes. I recently moved to the US and I have to get a new pump (I now have a medtronic 640g from Argentina. The t:slim X2 insulin pump (Tandem Diabetes Care) is for continuous subcutaneous insulin delivery to manage blood glucose levels in people with type 1 diabetes. first is to ensure thatyouare following the cartridge refill procedure carefully, it is eeasy for air to get trapped int he cartridge and for this ti cause insulin to under deliver The second would be to make sure oyu are using the right infusion set for you. The transmitter cracked and they no longer produce them, so they “upgraded” me to the 630g. You also definitely do not want to dive straight into control IQ use after starting the pump to be sure that is not another factor as any issues it has will be hugely magnified with cartridge or set issues. These conditions very frustrating for customers embracing new technology critical to their health. The same company, Tandem manufacture both of these insulin pump options. The t:slim has some much needed upgrades and modernness, while not asking me to change everything I know about pumping insulin. Using a pouch inside of the cartridge instead of a syringe, and incorporating Tandem Diabetes Care's patent-pending Micro-Delivery Technology™, this cartridge allows maximum capacity in the smallest space. I’ve called Tandem and was told to move the devices closer together and make sure the back of the pump is facing the transmitter. An observation I’ve made is that my sugars are running high all around, but even higher right after I charge the pump. I started using the Tandem t:slim X2 insulin pump on December 13 and this review is long overdue. I have been using an insulin pump since 1982. The t:slim X2 pump and Control-IQ technology are indicated for use with NovoLog or Humalog U-100 insulin. 1st if your Diabetic educators did not instruct you to insert the syringe into the reservoir and draw out the excess air. I STILL HAVE A PROBLEM WITH MY PUMP WIPING OUT THE DATA BUT NOT MY SETTINGS EVERY FEW MONTHS (THANK GOD FOR CLARITY) MY DOCTOR CAN STILL RETRIEVE THE INFO.I BROUGHT THIS ISSUE UP WITH TANDEM BUT IT DOESN’T SEEM TO WANT TO KNOW ABOUT IT SO I WILL SOON TAKE IT TO THE FDA. Now, if you’ll excuse me – I have to change a DAY-OLD SITE because it stopped working, AGAIN. The tubing segment (or whatever ridiculous name Tandem gave it) is far from environmentally friendly, and so much as sneezing on one will cause it to set off the tubing-insertion piece early, ruining the site unless you feel like being a mad scientist and lumping your medical supplies into acceptable condition. My point is it won't be able to pump insulin because of the damaged battery. I just slip it in my pocket. Review #2097603 is a subjective opinion of poster. Control-IQ Status Icons. In January my new T-slim X2 died. Recent recommendations regarding this business are as follows: "Tandem reps need to surmise the nature of the problem and it's severity. Not the full body scanners, but the old style metal detector. Thought it may have been my infusion sites so I changed them, or bad vial of insulin so I started a new one, but it looks like it’s something specifically with the pump. was just before Thanksgiving Dexcom would be closed the following day, open Friday, and closed on the weekend for shipping. To clarify IDS does not produce the Tandem pump or cases :) We agree the metal clip on the current case was largely a response to pump wearers that many other clips have plastic parts that break. Attached to my hip is now a t-slim pump, which is touch screen and bright and shiny and I feel like I am sitting at the cool kids table. I’ll let you know if I find out anything on my end, but I certainly can’t continue to have this issue either. With the possibility of not only connecting to Dexcom’s G5 transmitter, but being able to do so without sending in my pump for a replacement and without additional cost (as per their earning’s call), I really couldn’t see myself going with another insulin pump. I don’t like the concept of the infusion set loading process for the Tandem (Medtronics is MUCH simpler), but for all the complaints I’ve seen on here about the Tandem, the 630g (and 670g is basically the same other than the auto adjustments) have most of the same issues. If your bloodsugar is high, and you’re crying from the pain, this makes even a simple site change a horrible experience. I like the touchscreen and the “modern” look of the pump. I’m now using the Trusteel (I still get occlusions). I’ve seen a few issues with data loss on Tslim sets recently, this is occasionally due to interoperability with downloading software like glooko, diasend or tidepool and can be super frustrating. I’d rather have it show be a rising/lowering trend than to just completely stop reading. Hope it works out better for you. I will be saving for a new pump from Medtronics! With Tandem, I deal with occlusion alarms, defective infusion sets (Tandem has replaced at least a dozen defective infusion sets. I can cope but I’ll be using more insulin for the next four years to achieve the same treatment using this inferior product. Now, the nurse just called and the person that was having the same trouble, for some reason did get a call back and they suggested they fill the cartridge with water and test it. I haver issues with all of the tape and small parts on the sets. I’m blessed to still have a working Revel as my back up pump. This worked great for me until my doctor recommended the Medtronic insulin pump. I’d rather just use my phone CGM app and then manually pump insulin. I have used a Medtronic pump for 6 years. Every time I call them it is between 1-2 hours before they answer. I just received my pump and had my training appointment with the nurse at our local clinic (who incidentally has the same pump). And maybe technicall support will finally send a refurbished one ( someone else’s old broken pump). I have had some go off and other not, but that has been true of all my pumps, even occasionally my steel sets. Did anyone show you that you can change the angle of the belt clip? ), and uncontrollable blood sugars. Anxiously awaiting the fall when it is expected Medicare will cover the G6 CGM which will than be a closed loop system with the Tandem pump. Wondering if the heat generated from charging is affecting the insulin. I'm excited to share that I have started the t:slim X2, and tell you the reasons why I chose this insulin pump. I do like the colored screen. it needs easier way to remove the back off which is what you must do every 3 days. My doctor can not see me until sept 3 So I am screwed. EASY TO LOVE. Real-time data is great. With continued hope, I will soldier on expecting the a manual insertion set might work wonders.. I’ve been an X2 user for a couple years now and the cartridge fill process is the WORST part to me! issues with occlusions and set issues are common if the worng type of set for your body, physicality and insulin needs is being used. Review #2120467 is a subjective opinion of poster. These pumps fail to work or to work properly. It is now June 29, and I still do not have any supplies. If you’re thinking about using an insulin pump to treat your Type 1 diabetes, we have loads of information and the criteria you’ll need to help you find out if it’s right for you. I hope you get the customer service you need to address these concerns, and it gets much easier. I have to assume that is how it would suspend, without you pushing 5 different buttons in the appropriate time. but the static wear angle and tightness are an issue. Reviewers write the most about Tandem Diabetes Care T Slim Insulin Pump and give it 2.8 stars out of 5. Don't waste your time! I started to cry the first time my pump died, especially since that feature was never disclosed to me by my trainer. arrives. Tandem is in the process of launching a smartphone app for its t:slim X2 pump. Check our FAQ. The touchscreen display is able to overlay the chart of the latest glucose levels on top ofhow much insulin … SAME problem. I am pretty new to the Tandem tslim pump. Mt 4 day old transmitter failed at 1.00am pst Wednesday the 25th November. t:slim Insulin Pump – A Pumper’s Review. I regularly (we’re talking more than 3/5 days of the week) wake up to find that rolling over in my sleep has suspended my pump by accident. (which is rare- and I am fine with it). She said I'd have it by Monday and it is now 10:50 pm Monday in CA and still no Tslim insulin pump. Not contacting me. Alex was great! I cannot wait to go back to Medtronic. T Slim Pump Reviews Insulin . the trouble you are having with infusion sets would be the same with any set out there because no matter what pump they work with, infusion sets are all pretty much the same. Well it wasn’t new it was refurbished and now a month later have issues with this one always showing 100 % on batterie charge and my blood sugars are high so now the pump is malfunctioning and all the technicians keep say let’s wait and see if the battery changes in 2 more hours and it’s already been 24 hours. Agreed! No insulin pump is ever going to be a cure, but pumps can drastically improve quality of life. And if you can’t calibrate the pump with a fingerstick in time, the 630g just stops giving you any reading. My pump, which is relatively new (about 6 months), constantly registers occlusions. Messages: 21 Likes Received: 12 Trophy Points: 23. Called the customer support number. Correction boluses aren’t working properly to reduced sugars. User's recommendation: Report to Better Business Bureau. The pump had to be replaced. After all the complaining and talking with several contacts, Tandem did finally get in contact with me. I am only wondering this after reading your post. Whether you’re a person living with diabetes, a relative or caregiver, or a healthcare provider, we make it simple to explore the t:slim X2 Pump’s features on your mobile device. (USA) 877-735-3648. I flew from St. Louis to San Diego in September and had zero issues with my pump and Dexcom. My customer service experience was horrible and ultimately in the end I foresee myself needing to find another medical supplier. Your company hasn't delivered the goods as far as I'm concerned and I've been using an insulin pump for close to 18 years. It wasn't the right choice for me after all. We would be happy to discuss the different hybrid closed loop options and which would fit your needs best. I see the value of the Tandem story and closed-loop pumping. The company is supposed to be on the cutting edge of insulin pump therapy with many perks that other pump companies do not have (i.e., updates for the pump as opposed to buying a new one, friendlier screen viewing, no calibrating with the CGM). Do you have something to say about Tandem Diabetes Care? I HAVE BEEN USING TSLIM X2 FOR ONE YEAR AND MY ONLY PROBLEM HAS BEEN TWO TIMES IN ONE YEAR MY PUMP HAS RESET IT SELF WHERE I LOST ALL MY DATA THAT WAS IN THE PUMP EXCEPT MY PERSONALIZED SETTINGS WHICH TANDEM JUST BRUSHES IT OFF AS NOT AFFECTING THERAPY,I WONDER IF THE FDA WILL PICK UP ON THIS AND MAKE TANDEM FIX THIS PROBLEM BECAUSE IM SURE THIS IS JUST A SOFT WARE PROBLEM,OTHER THEN THAT THE PUMP WITH DEXCOM G6 IS GREAT. Fiasp insulin is not approved for use in a Tandem pump, so using Fiasp insulin in a Tandem pump is off-label. It is perfect for carrying your pump at the office, the gym, or on the couch However, if I wear my Revel I have no occlusions – EVER. We’ve passed info on ton Tandem for Quality improvement. 4th and most important, give the pump (as a new X2 user) approximately 3 to 4 weeks to allow the IQ tech to completely learn your insulin use and habits. All I can say is I hope you improve as I have a big voice with T1 facebook group and am a health coach to T1 diabetics. My weight has also been consistent. Tandem Insulin Pump Review. Meanwhile good news is that Medtronic just announced their 770 pump is coming to market. I'm not new to these types of diabetic devices. Jan 5, 2018 DTN Staff. The beauty of the t:slim X2™ insulin pump is that it is up to 38% smaller than other pumps, 1 yet it can hold a surprisingly large amount of insulin (up to 300 units). This last time, I refused another used (refurbished) pump and demanded a new pump. Skip to content. When the gentleman I spoke to earlier Friday that never got back to me until Sat. It is an innovative insulin pump technology that can be updated remotely by the user to install new software onto the pump device as new technologies become available. Well they sent me out a charger that is loose in the plug in of pumps. The device is up to 38% smaller than I am having an incredibly difficult time with the infusion sets! Tandem says only use Humalog or Novalog, and although similar, Apidra seems to work better for me 2) Does anyone take their tslim x2 through the normal metal detectors at the airport? As of early Saturday morning May 30th my Insulin pump starts alarming me and my BS is high and it has no battery power and I had a full charge Friday night before bed after I got off the phone with tandem. • The cost of t:slim X2 insulin pump is £3,150 to £3,350 per unit with a cost of £1,588 per year for consumables (excluding VAT). But, she did not. So you might want to consider switching insulins. The clip won’t break, but it lets go much too easily. It takes hours for them to call back orders are more often than not incomplete. I have owned the Tandem pump for 5 months now. I was told yes, it does. I called the support number again, same experience, no call back. That one malfunctioned. You’re right, it’s long and tedious and if you don’t have good manual dexterity you can easily end up with a lot of air in the cartridge which could lead to a lot of high blood sugars and even increased risk of ketones. I took it off and hoped the new cases when I get a new pump would be better. Sad. I always inserted the infusion set manually with my Medtronic pump and knew that it was truly inserted and I have high hopes that using the manual insertion will solve a lot of problems.. For the past several days my blood sugars have been over 500 and I continue to change infusion sets. I HAVE BEEN USING PUMPS FOR 20 YEARS AND THIS IS MY FOURTTH ONE BUT MY FIRST TSLIM,I HAVE NEVER WORN ANY PUMP ON MY BELT ALL DAY,ALL MY T SHIRTS HAVE A POCKET AND MY PUMP HAS A LONG 23’CORD (CANT THINK OF THE RIGHT WORD FOR IT RIGHT NOW) AND NEVER HAVE A PROBLEM WITH IT GETTING DAMAGED OR SCRATCHED ON MY BELT AND NEVER HAD A PROBLEM WITH INSULIN GETTING SPOILED DUE TO BODY HEAT AND AT NIGHT I USE THE OLD MEDTRONIC BELT WITH THE VELCRO POUCH AROUND MY WAIST AND IT WORKS GREAT.I PUT A SNAP ON IT BECAUSE THE VELCRO WORE OUT OVER THE YEARS (WORKS GREAT).

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