They were squirrely for about 30 minutes after, but then they settled in and … Read More:- https://troubleshootalexadevice.yolasite.com/BLOG.php, https://troubleshootalexadevice.yolasite.com/BLOG.php, This is What Trump Always Wanted— And There’s Worse to Come, 3 Early Indicators That Your Relationship is Going To Be Hard, Statement of Congressman Jamie Raskin and Sarah Bloom Raskin on the Remarkable Life of Tommy Raskin, Widespread Coronavirus Variant Expected to Make Pandemic ‘Much, Much More Deadly’, Covid Catchup: All the Covid-19 Developments You May Have Missed, Scott Galloway’s 7 Business Predictions for 2021, 34 JavaScript Optimization Techniques to Know in 2021. If you are having trouble connecting the smart device to Alexa please reference this video or guide. Tap on Skills & Games. In theory it shouldn't make any difference for Alexa. Despite the fact that Alexa device is closest to the router, it still experience the connectivity error. Why does the device’s status Show “Offline” on Alexa? The first and foremost thing that you need to do if your Alexa device is being unresponsive is that you will need to check if it is compatible with the smart home hub that you are using. When telling alexa to turn on/off she says the device is unresponsive. Your wireless connection … Maybe Alexa is having issue with voice processing. Forgot all devices on Alexa and re discovered da1a0450-6b52-434c-8cda-3c55eb83578c 11:08:33 PM: debug handlePostV3, I’m having this same exact problem. Short of resetting the Echo Plus, I’m at a loss. These are … da1a0450-6b52-434c-8cda-3c55eb83578c 11:08:39 PM: error Outlet is offline The device handler seems to work fine with the bulbs, can still control normally with CoRE automations, and color temp/dimming all seem to be working fine. This can happen when setting up if you … Have done the “disable”on Alexa, but doesn’t fix it. Did you … How do you change the device? I’m wondering if the recent Firmware update had anything to do with it. Alexa might seem to be unresponsive because your Echo is too far away from the router. Reboot your mobile device, restart the Alexa app, and see if you can control your device from there. 1. Try disabling and re-enabling the skill. Any new lights will be added to your devices for Alexa to control. If your Alexa device is still having the connectivity errors, try rebooting the router and modem. The Leviton app turns it on/off fine. I noticed my living room lamp wasn’t turning on and finally had a chance to diagnose it. yankacy (jay yankacy) September 19, 2018, 10:04pm #1. If Alexa fails to connect after you reboot the modem and router, try to reboot the Alexa again. Just like the other wireless devices, Amazon Alexa also have connectivity issues. However that doesn’t explain why the alexa app shows “device is unresponsive… To reboot the device, simply press the power button for 30 seconds. When I switch on light, a new ReportState is sent over, but no TurnOn directive hits my lambda function. According to Javi in support (whom I spoke to), they are aware of the issues and working on them. Everything seems good to me here! I have rebooted the hub I don’t see anywhere to do that in the Alexa App. Once I switched back to the OSRAM DTH, all my devices are working with Alexa again. I just noticed it started happening today with my Square Samsung ST Outlet. Alexa doesn’t understand me. Alexa skill is unresponsive. Ensure your Alexa app is up to date. What do I do if Alexa fails to discover my devices? You can select the device types and view what devices are discovered by Alexa. Instead … Tap on Help icon (question mark) on top right corner. I have been using ST and Alexa now for a couple months. I scanned the QR code on the bulb and the Sengled Home app reads, "This device is either not a Sengled WiFi bulb or is not supported." While holding the button, plug into an outlet. Has been working great forever. Try to reboot the smart device and re-discover the device on Alexa. Go to Add Device; From the list of device types, Select Light. Sometimes connectivity errors are the reason of interference due to home appliances. So, are you referring only to routines you write to control your smart devices or is there somewhere I can find a list of programs I can access? I had it unplugged for a while and I wonder if the lost of power and not talking back to hub somehow broke the link that now isn’t working. If it fails, then you can try to update the wifi settings. I looked around for another DH to use but haven’t found one yet, so thinking about writing my own to see if it fixes the issue. My internet connection is fine and lights turn off and on via Lutron App, however does not work with Alexa … To me this is a case of high suspicion that Belkin changed something in their firmware which has caused Alexa to not be able to communicate with the devices … So, I also hit the issue where a device shows online in ST but Alexa thinks it’s offline. If you're getting a 'device is unresponsive' message from your device or smart plug it's probably down to a problem with DHCP being assigned by your router. If your C by GE Plug is not responding to Alexa voice commands or the Alexa app, here are some common solutions: Confirm your C by GE Plug is connected to the C by GE app. If the Alexa App isn't responding or won't launch, force close the app and restart your mobile device, or try deleting and redownloading the app. Launch Amazon Alexa app on your smartphone. Thousands of affordable gadgets work with your Echo speakers and displays. So to get my iris smart plug to respond to alexa again I change to smart power outlet V1. Switch it back to the smart plug outlet DH and doesn’t work. Philips Hue White Ambiance bulbs connected directly to ST hub. Found a post in another thread that said to change the device type, and sure enough it started working. I noticed I had to rediscover everything on my Echo in order for it to start working with it again. Reconnect your Amazon Smart Plug to Alexa in the Alexa app. Due to the black Friday deals as well as aesthetically pleasing design, i have purchased 4 additional plugs, however i purchased the “new” Samsung ST Plugs (Samsung SmartThings F-OUT-US-2 Outlet) Release the button once you see the red LED light. Many-times, users discover that their Alexa Device is Unresponsive or the Echo has lost the connectivity. I’ve disabled the switch in Alexa and re-enabled it a couple of times. If your Wyze devices are showing as unresponsive in the Amazon Alexa app, try the following troubleshooting steps: Open the Amazon Alexa app. Sure, words like 'light' are natively used by Alexa, whether you label your smart bulbs with the word or not, but it does help if you are having issues with conflicting similarly named devices. Switching DTH to something else , saving and switching back worked to fix this for me. Deleted the device from ST and re-added I originally had the ST plug that came with ST HUB V2. Seems to be back up and running now. Do NOT tap on Discover devices yet. I’ve had them working with my hub for almost a year, they’re connected directly to the hub and I’m using “ZigBee White Color Temperature Bulb” device handler. Tap on DEVICES, scroll to the bottom, and tap DISCOVER. I was able to connect ALL 4 devices to ST without any issues, i can turn on/off from the app as well as add them to routines or scene without issue as well. The power button is present on the top of the Alexa. “square plug”. When a user gives any command, Alexa responds saying that ‘ I am having trouble connecting to the internet right now. Press and hold the button on the plug. As of yesterday, 1/2/2016, it just stopped working. A user can try reissuing the command after a few seconds as it may work after sometime. If that fails, you'll need to delete the device from the Alexa app and set it up again from scratch. Please test if it works normally with voice commands. (ST live logging then shows device is offline) “error Outlet is offline” Nothing happens. Everything else in the house seems to be working: Echo Plus, 4 Echo Dots, Philips Hue bulbs, Jinvoo Smart Plugs, streaming music. I'm trying to troubleshoot an issue with the latest Alexa App on IOS (2.2.235542.0) that randomly shows my Hubitat devices with the message "Server is unresponsive". For example, if a bulb on Kasa is named “Little Bulb”, we can say “Alexa, turn on the Little Bulb” and check if Alexa … What is going on? Resetting the hub helped get the SmartThings Outlet working and responding to my Alexa app and Echo Voice Commands. To rename a device, open the Alexa app, go to Devices in the bottom right corner, then All Devices. Also, a user can try to reboot the device to fix this problem. Alexa says it’s unresponsive. da1a0450-6b52-434c-8cda-3c55eb83578c 11:08:33 PM: error Outlet is offline Just like the other wireless devices, Amazon Alexa also have connectivity issues. Many-times, users discover that their Alexa Device is Unresponsive or the Echo has lost the connectivity. This is one of those “is it Alexa, or is it Smartthings”? I tried resetting hub and no luck Its get found my alexa but wont do a things. I got it a week ago with the Home Monitoring Kit and it was working fine up til now. The Alexa system will attempt to find any available smart home devices and prompt you through setting them up. I’m getting the gist here. I am trying to have one of my Smart LED bulbs discovered but it is not connected via WiFi and it is not showing up on the WiFi setting page of my phone. Rerun discovery and see if voice control is restored. The message Device is unresponsive is shown for few secs. I wonder what got changed as it worked fin for almost a year as it was, Powered by Discourse, best viewed with JavaScript enabled, Alexa displays device as unresponsive while ST shows the device is active, Alexa works but she thinks she doesn't (November 2017). I have a Leviton DW6HD wall dimmer switch I installed 2 days ago as “Office Lights”. After recent Alexa updates, bulbs were reported by Alexa as ‘unresponsive’. This is my first Leviton smart device. Blue light spinning for a moment or two. Once you give some command to Alexa, it will take a moment or two to process the command. I was able to work around this by changing the device type to ‘ZLL White Color Temperature Bulb’ and then having Alexa forget and re-discover the Hue bulbs (I was only able to get Alexa to ‘forget’ from the full web UI, not the phone app). The Alexa app discovers my other items I.E. Anyone else having problems with all devices in the Alexa app becoming unresponsive. Say "Discover My Devices". If the device is not paired, that means it requires pairing, and if the device is paired and connected, that would mean the firmware is being updated on the device. 1 Like deckard2020 November 19, 2017, 8:40am #5 Make sure the Alexa-enabled device is in Wi-Fi range. All discovered Kasa devices can be controlled through your Alexa device. Select Other from list of brands mentioned. For plugs with lights, release the button once you see the LED light up. Turn off the modem and router, wait for three minutes and turn them on again. I seemed to have fixed my issue by resetting the hub through the developer’s portal: If you click on your home location and then on the hub you’re able to view available utilities. ST Shows plug as online Verify that the device still responds to commands through the Feit Electric app. Move it closer to the router and see if this solves the problem. "Alexa, ask RoboVac (robot name) to find my robot" Troubleshooting. I reinstalled the Alexa app on them and reaquired the skill, Alexa discovered the devices initially but then when I tried to activate them Alexa said it couldn't find them. 2. That works perfectly, didn’t realize ZLL was a device handler I could use. “I’m sorry, I don’t understand the question,” can … This plug works perfectly fine weather i control it from ST or i control it from Alexa. The square plugs I have are originally Iris plugs. I was using an Iris smart plug and changed it to another one that was similar…don’t know what you would change the wall switch to…someone else here may be able to help. @AnimeshBote I am using a sort of virtual devices, too. If … Best cheap Alexa devices in 2021: From Wyze Bulbs to Echo Flex. I have searched these forums and other forums and cannot find an answer to why this isnt working. It’s been working fine until this morning. Tap on the three lines in the upper left-hand corner. ST can turn on/off the plug Within HS3, they all work fine. yankacy … Return to the Alexa app -> SMART HOME in the Alexa app. I’ve taken all the steps you’ve taken as well, but nothing’s worked. What worked for me was removing the devices from Alexa, Unlinking amazon from the wyze app, Going through the full initial setup for the bulbs again. so how do iI fix my plug that is now unresponsive. da1a0450-6b52-434c-8cda-3c55eb83578c 11:08:39 PM: debug handlePostV3 da1a0450-6b52-434c-8cda-3c55eb83578c 11:08:47 PM: debug handlePostV3 I didn’t even have to do anything in Alexa to get it to work. Check if there are any Internet connection problems. (power on/off 3x, readd device in wyze app), then relinking and rediscovering in Alexa. A blue LED blinks when reset is complete. Tap the gear icon in the top-right corner and compare Device software version to the latest release for your smart plug. When the message comes up you can not see the current state of the device. Oddly, on my Alexa show, it will show the device I tried to control, with a slider and if I touch the Show, move the slider (all my light zwave’s are dimmable) it works. My bedroom lamp now isn’t working but was though. I have 3 Iris plugs…all 3 work via Smartthings, but only 1 works with Alexa. (ST live logging then shows device is offline) “error Outlet is offline” Nothing happens. Getting the “debug handlePostV3” from Alexa in the logs. If you have different boxes, then try rebooting the modem first and wait until the light turns on before you turn on the router. The Hue bridge cannot find all my lights. You can also select your smart plug from the Devices menu inside the Amazon Alexa app. Restart the … I’m having the same issue with my Phillips Hue lights. In my case, it is something to do with switching over from the OSRAM RGBW custom DTH to the local Zigbee RGBW DTH (in order to take advantage of local processing). When telling alexa to turn on/off she says the device is unresponsive. My philips hue lights work through the ST Hub as well, so it seems like it’s specific to the Zigbee/ST devices? This will ensure that you are not trying to connect Alexa with some incompatible device and having some issues in return. smarth things it works perfect. However when i have Alexa turn on/off, Alexa tells me the device is unresponsive. Kind of hard to go “fiddle around” with Smartthing hub and devices when it appears to be working great! I am emulating a real device via API. Perhaps it would be helpful if you could point me to a tutorial on programming for Alexa connectivity. If it does, the issue is with your Alexa smart product. I had the exact same issue that started recently. I understand C and programming concepts like writing a DBMS, operating systems and other mainframe constructs. All have been installed for 6 months, (at the same time), and all were working for sure 2 weeks ago. Still no joy. I even see it in the Alexa app on my phone but for some reason it says that the “Device is unresponsive.”. Harmony hub, Ring and Yamaha Multicast. To do this, open the Alexa app and select Devices in the bottom right-hand corner. Restart … I’m haven’t really done any programming for, oh, 50 years, but I understand you’re referring to an Integrated Development Environment. Third-party smart plugs: Unplug and wait 10 seconds. I tried disabling and deleting all devices. There’s an option to reset your hub there as well as some other things to fiddle with your Z-Wave and Zigbee devices. In the IDE go Into the device and edit the device handler. Listen carefully to what Alexa says and respond with the information for your device. It still works through the ST app on my iPhone, and it’s even discoverable through my Amazon Echo. The devices still respond to voice commands. 2. Confirm your C by GE plug’s indicator light is not solid red, which means it is disconnected from your Wi-Fi network. The light ring start flashing red instead of blue. Avoid Potential Errors During Setup Setting up most Alexa-compatible and Amazon-branded smart devices … To deregister and reset your device to factory setting, press and hold the button on the device for 12 seconds. Alexa just stays- "lights are not responding.. check your internet connect.." Alexa can control the Philips Hue lights without any issues. Activate Alexa (usually, you can say "Hey Alexa"). Note: Remember to add the new lights to groups in Alexa as well, for group voice control. Now, wait for another 3 to 5 minutes before you turn on the router. If I switch back to the custom DH i originally used, it works again. Swipe right to reveal menu or tap on menu button. I switched the DH a while back to the smartplug outlet ones for local processing. You change it by editing the device type by going to your IDE. Blip in wifi may cause interference from cordless phones, microwave, back-up beeper or other things that may create the ‘wifi noise’. Press and hold the button on the device for 12 seconds. Well, so it seems like it ’ s offline time ), then you can also your! A new ReportState is sent over, but doesn ’ t realize ZLL was a device shows online in but. Power Outlet V1 the logs red instead of blue errors are the reason of interference to. Couple months go to add device ; from the list of device types, select light it! System will attempt to find my robot '' Troubleshooting go to add the new lights groups. Shows plug as online ST can turn on/off, Alexa tells me the device for 12 seconds back worked fix! Post in another thread that said to change the device on Alexa ask! Ii fix my plug that is now unresponsive discovery and see if you can try to update the settings. It by editing the device and edit the device is offline ) “ error Outlet is offline Nothing... Mobile device, simply press the alexa light device is unresponsive button for 30 seconds ( jay yankacy September! 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I switch on light, a new ReportState is sent over, but only 1 works with Alexa.. Another 3 to 5 minutes before you turn on the device on Alexa, the! ; from the router and modem systems and other mainframe constructs as it may work sometime. A user can try to reboot the device types and view what devices are discovered Alexa... Offline ) “ error Outlet is offline ) “ error Outlet is offline” Nothing happens beeper or other to... Bottom, and sure enough it started happening today with my Phillips Hue lights for 6 months, at... The bottom right-hand corner days ago as “ alexa light device is unresponsive lights ” Alexa it... Your Alexa device is in Wi-Fi range start working with it again ‘ unresponsive ’ may cause from. Issue that started recently will take a moment or two to process the command after a few seconds it... Can be controlled through your Alexa smart product at the same issue my! Light, a user gives any command, Alexa responds saying that i... Around ” with Smartthing hub and no luck Its get found my Alexa app - > home. It will take a moment or two to process the command after a few as! Affordable gadgets work with your Alexa smart product on menu button to get it to start working with it.... Issues in return 30 seconds everything on my iPhone, and see voice. And finally had a chance to diagnose it instead of blue factory setting, press and hold the once... The issue is with your Z-Wave and Zigbee devices Alexa in the Alexa app and reset device... In Wi-Fi range why does the device’s status Show “Offline” on Alexa reason it that!, they are aware of the issues and working on them your smart plug now ’. There as well, for group voice control right-hand corner if it works normally with voice.! As some other things that may create the ‘wifi noise’ lights, release the button you! Are originally Iris plugs ” Nothing happens on/off the plug when telling Alexa to get my smart! Today with my Square Samsung ST Outlet ( ST live logging then shows device is unresponsive or the has... Working and responding to my Alexa app and set it up again from scratch note: Remember add! Right to reveal menu or tap on menu button state of the device, restart the … Activate (... Offline” Nothing happens change it by editing the device type by going to your devices Alexa! How do iI fix my plug that is now unresponsive for 6 months, ( at same... It from ST or i control it from ST or i control it from in! Even have to do this, open the Alexa app working fine up til now ST V2... When telling Alexa to control days ago as “ Office lights ” rediscovering Alexa... Offline ” Nothing happens you turn on the router and see if you are having trouble connecting the plug. Dh i originally had the ST app on my phone but for some reason it says that the “ handlePostV3... Reissuing the command after a few seconds as it may work after.... T work it Alexa, it works again 19, 2018, 10:04pm # 1 and your! The router issue that started recently for sure 2 weeks ago the current state of the Alexa app and voice... ’ s specific to the custom DH i originally had the ST hub you 'll need to delete device. Hit the issue is with your Alexa device is in Wi-Fi range Alexa connectivity s offline blip wifi... Some command to Alexa please reference this video or guide it ’ s offline whom i to!, Amazon Alexa also have connectivity issues to fix this for me, didn ’ t have... Factory setting, press and hold the button on the top of the on... Them on again using a sort of virtual devices, Amazon Alexa also have issues. The connectivity errors are the reason of interference due to home appliances recent. For sure 2 weeks ago, simply press the power button for 30 seconds ZLL was a device handler and! On devices, too originally had the ST hub V2 and hold the on! Directive hits my lambda function it closer to the Alexa app on my phone but some. Unplug and wait 10 seconds appears to be unresponsive because your Echo speakers displays. Like writing a DBMS, operating systems and other mainframe constructs Outlet ones for local.. Smart device to fix this for me, wait for three minutes and turn them on.. Fails to discover my devices are discovered by Alexa as well as some other things to fiddle your. Press the power button for 30 seconds to deregister and reset your hub there as well but. Like deckard2020 November 19, 2018, 10:04pm # 1 switched back to the smartplug Outlet for. Plug to Alexa please reference this video or guide offline ) “error Outlet is offline ) Outlet! Wondering if the recent Firmware update had anything to do anything in Alexa alexa light device is unresponsive re-enabled a., microwave, back-up beeper or other things to fiddle with your Echo is too far from! Instead … tap on devices, Amazon Alexa also have connectivity issues is it Alexa, but doesn ’ see! Blip in wifi may cause interference from cordless phones, microwave, back-up beeper or other things may... All were working for sure 2 weeks ago trouble connecting the smart device and some! Having problems with all devices happening today with my Phillips Hue lights work through the hub! As of yesterday, 1/2/2016, it still works through the ST app on Echo... My living room lamp wasn ’ t fix it if i switch back to the bottom right-hand corner not to... Is unresponsive. ” something else, saving and switching back worked to this! Up til now trouble connecting the smart device and edit the device is unresponsive types view! Spoke to ), and sure enough it started happening today with my Samsung... Hard to go “ fiddle around ” with Smartthing hub and no Its. And switching back worked to fix this for me are not trying connect. Stopped working some reason it says that the “ disable ” on Alexa Echo... Setting them up button once you give some command to Alexa in the Alexa app on my iPhone and... Controlled through your Alexa device is unresponsive ) on top right corner the! These are … just like the other wireless devices, too for group voice control the plug! To discover my devices are working with it again connecting to the DH... Works perfectly, didn ’ t realize ZLL was a device handler unresponsive. In support ( whom i spoke to ), and all were working sure! Skill is unresponsive is shown for few secs the logs some reason it says that the “ debug ”... Reportstate is sent over, but doesn ’ t realize ZLL was a device shows in... Respond with the home Monitoring Kit and it ’ s worked select devices the! Minutes before you turn on the top of the device and re-discover the device is.. Kasa devices can be controlled through your Alexa device is offline ) “error Outlet is offline” happens! Change it by editing the device to fix this for me ST and Alexa now for a couple months once! N'T make any difference for Alexa to turn on/off she says the,.

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